FLEXIBILITY
MULTICHANNEL
We handle inbound and outbound calls, emails, written correspondence, web chats, faxes, and outbound social media.
GIG-MODEL
Our gig-model staffing allows for part-time staff to be available during peak volumes, maximizing efficiency and reducing costs, with full-time staff as needed.
HIGH AVAILABILITY
Operating 24/7/365, our onshore staff works from home, and our offshore staff combines work-from-home, onsite, and hybrid models.
FAMILY
HIGH QUALITY
Quality is integral to our mission, with our offshore contact center regularly achieving 90% or higher CSAT scores.
COST-CONSCIOUS
We understand your business's seasonal needs, providing tailored support during both abundant and challenging times.
TRAINING AND COACHING FOCUS
We prioritize continuous training and coaching, ensuring staff improvement through your materials or those we develop.
PHILANTHROPY
EMPLOYEE PARTICIPATION
All PDC regular employees receive paid time off annually for volunteering in their communities.
DONATIONS
We contribute to local religious & international charities in the Philippines, providing both monetary and food support.
COLLABORATION
PDC collaborates with interested companies to ensure donations are effectively utilized by the most impactful charities.
